Cancellation Policy

A-Z Mall Cancellation Policy

At A-Z Mall, we understand that situations may arise where you need to cancel an order. This Cancellation Policy outlines the procedures and guidelines for order cancellations. By using our website (www.a-zmall.com) and services, you agree to comply with the terms and conditions described in this policy.

1. Eligibility for Order Cancellation You may cancel an order under the following circumstances:

  • Order Not Yet Processed: If your order has not been processed or shipped, you may request its cancellation.

  • Product Availability: If a product becomes unavailable after your order is placed, you can request to cancel the order.

  • Change of Mind: In some cases, we may allow order cancellations if you change your mind about a purchase, subject to our discretion.

2. Cancellation Procedure To request an order cancellation, please follow these steps:

  • Contact Customer Support: Reach out to our customer support team as soon as possible. Provide your order details and a clear explanation for the cancellation request.

  • Confirmation: Our customer support team will confirm the order cancellation and provide you with details on the cancellation process.

3. Refund for Cancelled Orders If your order is eligible for cancellation, we will process a refund to the original payment method used for the purchase. Please allow 7days for the refund to be completed. The time it takes for the refund to appear in your account may vary depending on your payment provider.

4. Non-Cancellable Orders Some orders may not be eligible for cancellation, particularly if the product has already been processed or shipped. Additionally, certain items, such as digital products or personalized/customized items, may be non-cancellable.

5. Changes to Cancellation Policy A-Z Mall reserves the right to modify this Cancellation Policy to reflect changes in our practices or in response to legal or regulatory requirements. Any significant updates will be communicated through our website.

6. Contact Us If you have any questions or concerns regarding this Cancellation Policy or need assistance with an order cancellation, please contact our customer support team through the contact information provided on our website.

 We aim to make the order cancellation process as straightforward and transparent as possible to ensure your satisfaction when shopping at A-Z Mall.