Return Policy

A-Z Mall Return Policy

We want you to be completely satisfied with your shopping experience at A-Z Mall. In the event that you need to return a product, please review our Return Policy to understand the procedures and guidelines. By using our website (www.a-zmall.com) and services, you agree to abide by the terms and conditions set forth in this policy.

1. Return Eligibility We accept returns under the following circumstances:

  • Product Defect or Damage: If you receive a product that is damaged, defective, or not as described, you are eligible for a return.

  • Order Cancellation: If you wish to cancel your order before it has been shipped or processed, you can request a return.

  • Change of Mind: In some cases, we may allow returns if you change your mind about a product, subject to our discretion.

2. Return Procedure To initiate a return, please follow these steps:

  • Contact Customer Support: Reach out to our customer support team within 7days of receiving the product. Provide your order details and a clear explanation of the issue.

  • Return Authorization: Once your request is approved, we will provide you with a return authorization and instructions on how to return the product.

  • Packaging: Ensure that the product is returned in its original condition and packaging, including all accessories.

  • Shipping: You are responsible for shipping the product back to us. We recommend using a trackable and insured shipping method to ensure safe return delivery.

3. Inspection and Resolution Upon receiving the returned product, we will inspect it to verify the issue. Depending on the circumstances:

  • If the product is found to be defective, damaged, or not as described, we will offer you a refund, exchange, or replacement, as per your preference.

  • In cases of order cancellation or change of mind returns, a restocking fee may apply, and the refund will be processed once the returned product is received in its original condition.

4. Non-Returnable Items Please note that certain items are non-returnable, such as digital products, gift cards, and personalized/customized items, unless they are defective or not as described.

5. Changes to Return Policy A-Z Mall reserves the right to modify this Return Policy to reflect changes in our practices or in response to legal or regulatory requirements. Any significant updates will be communicated through our website.

6. Contact Us If you have any questions or concerns regarding this Return Policy or need assistance with a return, please contact our customer support team through the contact information provided on our website.

We are dedicated to ensuring your satisfaction and providing a straightforward and transparent return process for your convenience when shopping at A-Z Mall.